Thank you for shopping at our online store!

If you have any questions about our products or your order please email us at service@miridiatech.com.

Our Support Team replies to inquiries in the order they are received. Normal reply time is 24 hours, Monday through Friday from 9:00 AM to 5:00 PM Mountain Time; excluding holidays.

RETURN POLICY

Unless otherwise specified, we will accept returns by the original purchaser for a 15% restocking fee (excluding shipping charges) on non-restricted products within 30 days of invoice date provided the Terms and Conditions of the Miridia Technology Inc. Return Policy are met.

Restricted Products: Unless otherwise stated, we DO NOT accept returns on DVD products, books, or software-only products.

Warranty Replacement against manufacturer’s defects: below is a list of the products included under warranty replacement. Note: the guarantee is null and void if any attempt is made to open the unit by unauthorized personnel.

* AcuGraph hardware and cables – one year replacement warranty covering parts and labor. Up to three years, if extended warranty has been purchased.

*Laser: QiPulse – 1 year from invoice date

If the product being returned received a special promotional price, this is the amount that will be refunded, less any applicable restocking fees. If product being returned also received any promotional items, these items must be returned. Refunds are applied to the original payment method ONLY. Shipping fees are not refundable. NO EXCEPTIONS.

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, disks, CDs, digital media, blank warranty cards, accessories pamphlets, other accessories, free promotional items and documentation MUST be included in the original packaging, as provided by the manufacturer.

Items sent for return consideration will be immediately denied and Miridia Technology Inc. return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

Original shipping costs, return shipping costs, proof of delivery, risk of loss, and insurance coverage related with returning the product are the responsibility of the customer.

RETURNS will NOT be accepted at our warehouse without a Return Authorization Number (RMA#). You can request a Miridia Technology Inc. RMA Number by email service@miridiatech.com.

RMA service and warranty coverage is void on all products that show signs of being tampered, altered, damaged, hacked, cracked, soldered, pieces removed, overclocked, etc. NO EXCEPTIONS.

RMAs are processed in the order they are received. The manufacturer and Miridia Technology Inc. reserves the right to deny RMA requests as well as the right to contact you prior to authorizing your RMA request for more information or during an RMA transaction.

Miridia Technology Inc. strongly recommends FULLY insuring the package you are returning to us. THIS IS FOR YOUR PROTECTION in the event the package is LOST or DAMAGED in transit. We suggest using a shipping service that offers tracking numbers so you can provide "proof of delivery" when requested. Shipping charges associated with the return are the sole responsibility of the customer and are non-refundable.

INSPECTION CRITERIA

The following Inspection Criteria will be utilized in determining rejected returns and refused or defective product processing:

1. Products not properly packaged or returned in non-qualified shipping container (such as newspaper-wrapped boxes).

2. Packages showing signs of label tampering, counterfeiting or switching. Standard certification labels removed or torn (such as UL Listing, capacity, brand name, missing barcode/UPC code).

3. Products with NON-MATCHING SERIAL NUMBERS. Miridia Technology Inc. maintains a serial number database for all products sold and this database is used when matching products to the invoice for customers.

4. Products showing signs of DAMAGE such as cracked components or damage to circuit boards, any dents, scratches, defacement or abuse of base casting, torn or punctured tape seals, torn or punctured void warranty seals/security seals; loose, damaged or removed screws/fasteners; altered components; resoldered components; or hacked components.