This is a service fee for swapping out an old AcuGraph FTDI Processor Box for a brand-new AcuGraph HID Processor Box. Includes the cost of shipping and a pre-paid shipping envelope for returning your FTDI Processor back to us (USA destinations only).
This is necessary for the new device communications that are required in modern operating systems. Cables are interchangeable, so this is only to swap the AcuGraph black box.
To determine if you would benefit from this swap, please check the serial number on your AcuGraph Processor Black Box. If it begins with "AO" you already have a HID processor. If it begins with anything other than that, it is an older FTDI processor.
To complete this transaction, you are committing to a $500 deposit in addition to the service fee cost. In the event that your FTDI processor box is not returned to us, you will lose (or be charged) the $500 deposit for the return of the processor. Once the FTDI processor is returned to us, this deposit will drop off the order (or be refunded) and this transaction will be complete.
Shipping to or from international locations is not included. Customer will be responsible to pay for shipping of the new unit from the USA to their location, as well as the cost of shipping of the old unit from their location back to the USA.