A patient came in with extreme jaw pain after a dental procedure—along with a history of extreme anxiety and chronic jaw clenching. What a horrible combination.
This patient was nervous, yet hopeful that acupuncture would help.
- Built a relationship
- Graph Analysis
- Explained how the pain made total sense according to channel theory
- Report of Findings
- Set up a series of 6 visits
- Some pain relief
Email I received after the FIRST visit:
Thanks for the report, it was very informative. I will take this along with me to my new doctor that I’m scheduled to see, July 5th.
I just wanted to say how much I enjoyed meeting you and how kind you were to me. But, unfortunately…this being my first experience with acupuncture, it was a lot more intense than I was anticipating.
I’ve given myself a few days to think about it so that my decision wasn’t a rash one and I’ve decided that acupuncture is not for me. It caused me a lot of anxiety and that is NOT what I need right now. I don’t think it would be wise for me to continue.
So, can you please cancel my next five follow-up visits that we scheduled and put them on hold for a while. Maybe after I see my doctor, I will have more answers about what’s going on with my face/jaw/teeth pain and in getting to the bottom of that, maybe be able to relax a little more and be able to absorb the acupuncture treatments a little better.
Thank you SO MUCH, once again. I really think you are wonderful and I wish things were different for me right now. If you’d like to call me and discuss this, I would be happy to talk to you…maybe you have OTHER alternatives that wouldn’t be as invasive.
What about you?
How many patients begin treatment but don’t ever come back because needles freaked them out? This happens in my clinic every now and again. *Not to mention, the number of prospective patients who won’t even walk into the office because they are afraid of needles!
Do you have lasers in your clinic? I’m so glad I do.
I called this patient and reassured her that I do have “OTHER alternatives” to needle treatment. She happily kept her next appointment.
Text message after SECOND visit:
I just wanted to thank you for the beautiful experience you gave me today. I appreciate you and respect your knowledge and experience. Looking forward to seeing you next week. Plus, my stomach also feels better now!
Have a great week!
Kimberly Thompson, L.Ac.