Service and Support Features

Your AcuGraph system includes outstanding technical support to make your clinical life easier and your  time more efficient. Here are some highlights:

Telephone Technical Support: Live, expert technical support is available during business hours at 208-846-8448. Best of all, this tech support is FREE!

Web Technical Support: If you prefer to ask your question via email, you can fill out our support form located here, and receive a quick response.

Warranty: AcuGraph offers a no-hassle one-year replacement warranty covering parts and labor. If you have a problem we can’t solve by telephone, we will send a new unit right away. There is no need to wait for repairs. Doesn’t that just make sense?

Extended Warranty: Why stop at a year? With our optional extended warranty, you can extend your warranty for up to 3 full years from the time you purchase.

30 Day, Money Back Guarantee: AcuGraph gives you a full 30 days to evaluate the system, with a no-hassle return privilege. We want you to use AcuGraph because you love it and your patients love it, not because you got stuck with it.

Remote Backup: This optional, annual program provides protection for you and your valuable patient records against almost every devastating scenario. This feature provides regular, safe, automatic backup to our secure server, so your patient data is never at risk of being lost or destroyed. In the event of a hard drive failure, natural disaster or theft, you can retrieve your data securely with the click of a mouse.

Updates: As we update and enhance the AcuGraph software, we regularly provide updates. Minor updates are in the form of free downloads. Major updates and new versions incur a small upgrade fee. These major updates have been happening at about 2-year intervals, and the last one (AcuGraph 3) was in January, 2008.

Made in the USA: AcuGraph is developed, manufactured, and supported in the USA to ensure uncompromising quality and customer service.