Posts Tagged ‘Patient Retention’
Posted on 13:13, April 5th, 2013 by Kimberly Thompson, L.Ac.
I recently received an email from a practitioner asking some really important questions about AcuGraph. I thought many of you would benefit from hearing the answer too–so I’ll address it in today’s blog.
I have been in deep thought the past couple of weeks on how to really know how many treatments each patient needs. I have been starting patients out with 1 course of care (12 visits) and then doing a progress exam to determine what steps to take next and now as I am reaching my progress exams I do not have a definite answer of how to move forward. I graph my patients during their exam and once again at the progress exam–the graphs come back either improved or worse and I know that when the body is healing other areas become blocked or deficient while the body learns how to function normally again.
I am wondering what you base your treatment plans on? Do you have some sort of rating system that you use?
Any suggestions, advice or ideas is greatly appreciated!
These are really GREAT questions–which are common for a lot of practitioners. I’ll break my answer into three parts.
Posted on 05:30, June 20th, 2012 by Alan Gifford MS, Practice Coach
How is your practice doing? Summertime is slow for many practitioners, which makes it the perfect time to reflect on the past six months and evaluate what’s been working…or not!
Your vision certainly includes financial success for your practice. Let’s work together to calculate your patient Attrition/Retention rate and improve your bottom line!
What do the numbers tell us?
How many patients do you have listed in your database? How many do you see regularly? How many do you see once or twice, and then never again? Your answer to these questions will help us know where to begin.
Unless your new-patient flow is greater than your attrition rate (patients leaving the practice), your practice cannot grow. No doctor knows her exact attrition rate because most patients change practitioners without letting you know. Patients also move and some pass away.